How long are Fax messages retained in a RingRx voice mailbox? Fax messages are stored and retained according to two parameters:  size and age. Each mailbox (whether fax or voice or combined) has a default storage capacity of 100MB.  (A one minute voice message is approximately one MB and fax…

How long are messages retained in a RingRx voice mailbox? Voice messages are stored and retained according to two parameters:  size and age. Each mailbox has a default storage capacity of 100MB.  (A one minute voice message is approximately one MB).  Messages that count toward the Quota include: New unread…

An On Call Group is used in the On Call system and creates a common calendar and workflow for a group of providers that share responsibilities for one area.  The Group can relate to a shared responsibility (practice type, location, hospital coverage, etc) which is defined by the practice or…

The devices tab manages hardware. This is where you will see all of your deskphones, portable phones, and ATAs, which are converters for fax machines. As mentioned previously RingRx is a user-based system. This mainly means that the user is the extension. A deskphone is just pointed to the User….

Every office location you have phone numbers for and make calls from should be setup here.  The primary purpose for this setting is managing locations for 911 purposes – so if 911 is called from one location, the 911 operator knows the exact location by its address.  Location Name –…

Steps to Setup To setup your On Call System The steps you will need to follow to setup your RingRx On Call system are: Create an On Call group Modify your Auto Attendant to route callers to the On Call system Setup On Call profiles for each provider Add shifts…

Take a look at the video for a tutorial on how to setup a basic appointment reminder campaign using RingRx Outreach  

RingRx On Call works by coordinating a calendar schedule with the provider’s preferences on how they want to be reached in order to route patient calls efficiently.  The provider’s preferences are called the On Call Profile.  Providers can set their profile so that they are reached on the right device…

Basics As a solo provider, the RingRx mobile app will be very useful for you, and depending on your particular needs, you may not even need a conventional deskphone.  You simply download the app to your iPhone or Android and sign in and start making and receiving calls, texts and faxes….

Telecommunications in Alaska presents special challenges for service providers.  This is due to the remote State’s infrastructure and mobile networks.  Regrettably, any difficulty experienced in Alaska is out of the control of RingRx. Some of the conditions users may experience include: Difficulty obtaining local phone numbers outside of Anchorage Some…