RingRx provides customers with a convenient way to communicate with customers via text.  Below, please find answers to the most commonly asked questions about this service. How Does Texting Work Texting with RingRx is done by SMS (Short Message Service), which is the most common form of texting.  SMS permits…

Getting the best audio quality is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the highest audio quality in the industry. Audio Quality Issues Even though we spare no effort to…

The On Call System works in conjunction with your auto-attendant, if you use one, to route calls automatically to an on-call provider.  A diagram of the system looks something like this: On Call Script and System Diagram After your caller routes through your auto-attendant, they will be directed to the…

RingRx Contacts lets you add people you call, fax, or text frequently to help facilitate workflows, call backs, and improve patient experience. Adding Contacts Contacts can be added in the user portal under the Contacts tab.  All contacts must have a First Name and Last Name and either a Phone…

Setting up the Grandstream GXW gateway First you will need the provisioning URL from RingRx support. This URL is unique to each device. Do not use a different URL or the device will take on the wrong config. 1) Login with the default credentials of Username: admin Password: admin 2)…

RingRx offers two ways to block a phone number. Block at the User Level Blocking a number at the User level lets Users control calls from unwanted numbers.  This will still allow calls from a blocked number to other Users / Extensions.  To block a number from calling an extension:…

RingRx Offers three ways to Call Forward: User Call Forwarding Users can call forward their own extension.  This will cause all calls that reach the User’s extension to forward to another 10 digit number.  This will ONLY affect the User’s extension. A User can call forward their own extension to…

RingRx’s mobile app works fine for faxing.  The main consideration in setting up an effective mobile faxing solution is to ensure your cell phone and document apps are configured properly.  Any drive (Google Drive, Dropbox, iCloud, etc) must be configured in such a way as to both permit access from…

RingRx provides enhanced security on its products and services to ensure patient information is adequately protected. One HIPAA requirement is that all data potentially containing Protected Health Information (PHI) is adequately secured from access by un-permitted parties.  PHI includes any health information pertaining to a specific identified patient.  Any data…

How long are Text messages retained in a RingRx mailbox? Text messages are stored and retained according to two parameters:  size and age. Each mailbox has a default storage capacity of 100MB. Messages that count toward the Quota include: New unread messages Read messages still in Inbox Messages in Trash…