RingRx’s Auto Attendant (aka Menu, Phone Tree, IVR, Virtual Receptionist) includes loads of features to help you build the system that suits you best. If you would like to setup a Menu during your trial, please check out our resources to help you. The first thing to do is checkout…
RingRx offers the highest quality Polycom deskphones to help deliver the richest communications experience for you, your staff, and your clients. Deskphones come with our Clinic Plan or can be leased or purchased on the Grow or Lite plans, if needed. Phones are not automatically sent out when you start…
To add a new user to your account, whether you are in trial or are a subscribed account, you can either do it yourself or you can submit a request via email at support@ringrx.com. To do it yourself, please go here: https://support.ringrx.com/knowledge-base/users/ If you would like us to add a…
What to do if your number is being labeled as “Spam” when you make outbound calls In an effort to protect consumers against abusive robocalls, phone carriers are increasingly implementing call blocking programs and Spam Likely Call IDs. RingRx has observed that AT&T, Verizon and T-Mobile increasingly blocking calls and…
RingRx provides customers with a convenient way to communicate with customers via text. Below, please find answers to the most commonly asked questions about this service. How Does Texting Work Texting with RingRx is done by SMS (Short Message Service), which is the most common form of texting. SMS permits…
Getting the best audio quality is one of the most important things you expect from a business phone system. RingRx has built our platform using the highest technology standards and systems to deliver the highest audio quality in the industry. Audio Quality Issues Even though we spare no effort to…
The On Call System works in conjunction with your auto-attendant, if you use one, to route calls automatically to an on-call provider. A diagram of the system looks something like this: On Call Script and System Diagram After your caller routes through your auto-attendant, they will be directed to the…
RingRx Contacts lets you add people you call, fax, or text frequently to help facilitate workflows, call backs, and improve patient experience. Adding Contacts Contacts can be added in the user portal under the Contacts tab. All contacts must have a First Name and Last Name and either a Phone…
Setting up the Grandstream GXW gateway First you will need the provisioning URL from RingRx support. This URL is unique to each device. Do not use a different URL or the device will take on the wrong config. 1) Login with the default credentials of Username: admin Password: admin 2)…
RingRx offers two ways to block a phone number. Block at the User Level Blocking a number at the User level lets Users control calls from unwanted numbers. This will still allow calls from a blocked number to other Users / Extensions. To block a number from calling an extension:…