VOIP stands for Voice over Internet Protocol. It is a technology that allows voice communication and multimedia sessions over the Internet or any other IP-based network. Instead of using traditional telephone lines, VOIP enables voice data to be transmitted in the form of digital packets over the Internet Protocol (IP)….
RingRx Queues are used to create powerful automated call distribution scenarios and work great for call centers of any size. How Queues work Queues are used to manage a large number of calls across a dynamic pool of agents such as in a call center. Queues can be combined with…
RingRx uses tags in many features on our service. Tags are a helpful way to help you understand what parts of your system are being used. They are very useful when analyzing how calls flow through your system and how a particular feature is being activated. A tag is a…
RingRx takes pride in delivering the best and fastest support in the industry. The healthcare community deserves this dedication! However, you should be aware of some limitations in our support: Support RingRx has designed its user portal to give you all the tools you need to manage your service. Most…
At RingRx, security is our top priority. That’s why all data in RingRx Video is encrypted on numerous levels, both in transit and at rest. Whether you’re conducting a video meeting on a web browser, through a smartphone app or via meeting room hardware, your data is not only secure…
Getting the best audio quality, texting and general mobile app performance is one of the most important things you expect from a business phone system. RingRx has built our platform using the highest technology standards and systems to deliver the best performance in the industry. As a RingRx customer, it…
Overview In general we do not support or configure phones we do not supply. This is mostly because our security requirements require very specific firmware and hardware models. The process for updating generic, off-the-shelf phones takes some time and technical knowledge and doing this remotely is not possible. It can…
Installing the ObiWiFi 5g wifi adapter is very simple Simply plug the adapter into any available USB slot on the deskphone. USB slots are located on the side of Polycom VVX 250 and VVX 350. The Polycom VVX 450 has a USB slot on the side as well as one…
Call Reputation is a feature that provides customers greater visibility into the nature of the people calling you. This is expressley for the purpose of identifying valid calls and telemarketing calls. If enabled on the account RingRx will perform reputation look-ups on all inbound calls and a notation in front…
Privacy Defender is a unique feature RingRx provides to help our customers minimize unwanted telemarketing and spam calls. Privacy Defender works in conjunction with Call Reputation to provide a multi-layered approach to filtering spam and unwanted calls. This filtering is enabled on a per-user basis. Filtering works by identifying reputation…