RingRx Video is now available to select customers as a Beta product. This article will give you an overview of features and how to use the feature from both the provider/host and patient/guest perspectives.
Overview
RingRx video is a new feature that Users can access for any kind of video communications including remote appointments, telemedicine, follow ups, general business, etc. It is a secure and easy to use solution with features and reliability that compare favorably to other products on the market. RingRx uses a special technology that allows both the customer and guest to access the conference using web browser, with no application to download and install. This makes it much easier for patients to connect, and eliminates an important cause of frustration of delays while the guest installs or updates their application, or has problems with their own PC. With RingRx video, if they have a functional modern browser, it should work fine.
How to Use
You and your visitors can access a video meeting simply by going to a website address (aka “URL”). There is no need for either the RingRx User or a visitor to install an app. This unique feature of the RingRx Video platform is a substantial difference to most other platforms that require all parties to download, install and routinely update the app.
Once you enter the web address (the address is provided to you in the RingRx portal) you will be prompted to enter the meeting by entering some validating information prior to joining. First, you or the visitor will select whether they are a Host/Provider or Guest/Patient. Then some basic information is requested, like name, email address and password if relevant, and then you can join the conference.
The video feature itself has a few features that help you customize your experience.
What is a “Beta”?
The term Beta means that a feature or product has been developed, reviewed, and used by the RingRx team and works in all ways that we have tested, but it has not been used by the broader customer base. As a result, there may be edge cases that were not able to be tested. The Beta period is a time and process that allows a service provider like RingRx have these unknown cases tested by real life customers who are actually using the product. Its a way to get feedback to address issues prior to releasing the feature to the full customer base. The expectation is that Beta customers use it as they wish and provide as much feedback as possible.