RingRx is a subscription service and our plans follow a billing cycle and methodology similar to many monthly business and consumer services. Details of our plans can be found in our Terms of Service. Most of your billing information, including your payment method, your billing details, invoices, and your current…
General In general, you should not have to change any settings in the app to use it properly. In some cases, settings can be managed to enhance your experience or overcome challenging network issues. Incoming Calls Push Notifications should always be enabled. If they are turned off, your phone will…
Your RingRx Number When you sign up for a new account at RingRx, we automatically assign a “temporary” number for you to use during your trial. You can use this for as long as you want. You can use it just for the trial, or you can keep it indefinitely…
Resetting the mobile app is the same as logging out. You may log out when needed for security or other reasons. Occassionally, resetting your app is one of the first steps we take with any kind of troubleshooting, as it is like rebooting a PC. A reset may be required…
Sending Faxes Faxes can be seen in the Voicemail tab. The icon will be different than voice messages. Tapping on a fax message will open a viewer that lets you view and scroll through pages of your fax. To send a fax: Tap the + icon in the upper right….
There are two ways to check voicemail using the mobile app. Voicemail Tab. The voicemail tab will have all of your voice messages. These can be played using the speaker or bluetooth in your cell phone. They will also be transcribed so they can be simply read if you prefer….
You can setup Do Not Disturb rule so calls during certain times go straight to voicemail To Set a Rule go to Keypad Screen of the app; tap Settings/Preferences/Do Not Disturb; Tap + icon in upper-right-hand corner; Interval – Use vertical slide to set time frame or choose from the…
This video will show you the basics of faxing using the RingRx portal
The first step in building an Outreach campaign is to create a Profile. A Profile spells out the methods (phone call, text, or email) of reaching out to your patients and the details on how the campaign will be conducted. You will need to setup a separate Profile for each…
Spoofing If people are reporting to you that you called them, but you did not, you are likely a victim of “spoofing”. This is a practice telemarketers use to disguise themselves when perpetrating a scam. This practice is indeed illegal and is called spoofing. They are not actually using your…