General Account Global Settings Account Global Settings are settings that pertain to the entirety of the Account. Many of these values are created when your account is first setup. Most, but not all of them, can be changed by an account administrator. Some can only be changed by a RingRx…
Caller ID Names, also known as CNAM, is a bit of a complex topic. This is mainly because of the massive amount of new capabilities available in a modern phone network that has been built up over the past decade. Understanding how it works and what features are available are…
An outreach event is a single appointment or event and occurs only once. This tells the system who is to be contacted and how they will be contacted. Events work along with a Profile to send that Event correct messages. You can create single events one at a time, or…
RingRx is a subscription service and our plans follow a billing cycle and methodology similar to many monthly business and consumer services. Details of our plans can be found in our Terms of Service. Most of your billing information, including your payment method, your billing details, invoices, and your current…
General In general, you should not have to change any settings in the app to use it properly. In some cases, settings can be managed to enhance your experience or overcome challenging network issues. Incoming Calls Push Notifications should always be enabled. If they are turned off, your phone will…
Your RingRx Number When you sign up for a new account at RingRx, we automatically assign a “temporary” number for you to use during your trial. You can use this for as long as you want. You can use it just for the trial, or you can keep it indefinitely…
Resetting the mobile app is the same as logging out. You may log out when needed for security or other reasons. Occassionally, resetting your app is one of the first steps we take with any kind of troubleshooting, as it is like rebooting a PC. A reset may be required…
Sending Faxes Faxes can be seen in the Voicemail tab. The icon will be different than voice messages. Tapping on a fax message will open a viewer that lets you view and scroll through pages of your fax. To send a fax: Tap the + icon in the upper right….
There are two ways to check voicemail using the mobile app. Voicemail Tab. The voicemail tab will have all of your voice messages. These can be played using the speaker or bluetooth in your cell phone. They will also be transcribed so they can be simply read if you prefer….
You can setup Do Not Disturb rule so calls during certain times go straight to voicemail To Set a Rule go to Keypad Screen of the app; tap Settings/Preferences/Do Not Disturb; Tap + icon in upper-right-hand corner; Interval – Use vertical slide to set time frame or choose from the…