Knowledgebase

The Analytics section under Calls gives you great insights into the performance of your office

The Calls tab is where you will find details about every call that was made into or out of your RingRx account. The amount of details is extensive and we provide you with a significant amount of information to help improve your ability to manage your company and serve your…

Audit Logs let you identify details of who accessed the system. This is an important component of HIPAA compliance to ensure that no unauthorized or irregular access occurs,

Media files are audio recordings that can be used for IVR/Menu greetings, Music or Message-on-Hold. Media files should be uploaded here before they can be accessed by the system for their purpose Name – Assign a logical name so you can identify it from the location you will add it…

Parking Lots are great ways to manage calls in an office where co-workers share responsibilities or if call volume can exceed capacity at times.  A Parking Lot is basically like a common hold button.  When you put a caller into a Parking Lot, then any other extension can see that…

Groups can be created to send calls and texts to multiple users Group Name – Any name you choose to assign to a Group. Extension – Groups require an Extension. You can assign any number to one. 3-6 digits. Call Timeout – The number of seconds the call will ring…

Fax Name – Any name you choose to assign to a Fax. Extension – Faxes require an Extension. You can assign any number 3-6 digits to one. Default Caller ID – The number that appears to a recipient you are sending a fax to. Default Format – This is the…

Mailboxes can be for a user’s voicemail, fax, and on-call group messages. Name –The name of a solo user’s voicemail box will almost always be the user’s Name. The system will default to this. PIN – the PIN used to access the mailbox by calling in. 4-8 digits. Greeting –…

RingRx is a “user-based” service. What this means is that the core unit of functionality of the system revolves around your staff and the services and features they need to accommodate their work needs. When we build out your services, the first thing we do is add your staff, which…

This section is where you manage all of your phone numbers and their behavior. Numbers are easily setup with distinct behaviors – most importantly, where they are actually going to ring. Changes made here take effect instantly – so if you need to change how a number behaves, it can…