Greetings, or “prompts”, are recording media files that play during parts of your Menu. All prompts that are used in a menu must be uploaded to our “Media Files” library prior to using them in a Menu. File types must be in .wav or .mp3. The most convenient way to…
Schedules tell an Auto-Attendant Group to play which menu at which particular time. A Schedule MUST be present in order for a Menu to play. Setting up a Schedule is the final step in building your auto-attendant and is done after you create a Menu. Even if you will only…
Menus are the workhorses of your Auto Attendant – it is where most of the behavior of an Auto-Attendant is built. This is where the calls are actually processed by caller’s touch-commands. When a caller navigates to a Menu, they will hear a Prompt or a greeting (You must add…
An Auto-Attendant is the top level of any organized Menu system. Within an Auto-Attendant, you will have a single Menu or multiple Menus, as well as a Schedule that controls which Menus are active. To access your Auto-Attendants, go to Settings\Auto-Attendants. You must be an Admin to access this section…
Auto-Attendants (aka Menus, IVR, Phone Tree, Virtual Receptionist) RingRx’s menu system is very comprehensive and can handle virtually any scenario encountered by healthcare companies. As a result, the process can be a little confusing, especially if you only work on your menus occasionally, or if your system is complex. For…
In the RingRx user portal, the following settings can be managed: PIN: This is your code required to call in to pick up messages. 4-8 digits. Transcription: Turn on if you would like voice mail messages transcribed. Play Envelope: When you call in to pick up messages, the Envelope will…
One of the most common questions we are asked is “Do you sign a BAA”? The answer is “Yes we are happy to do so”. We are happy to sign a BAA because we are built from the ground up to serve healthcare companies and that means security and compliance…
New to the RingRx mobile app? Check out this video for some of the basics.
For basics on Polycom VVX functions, please review our video here
RingRx’s philosophy is to offer the highest quality deskphones and ATAs, with the highest security, at the most competitive prices. We are so determined to give you the best audio experience, we only interface with select manufacturers and models. It is also why we include the price of deskphones with…