Knowledgebase

This video will show you the basics of faxing using the RingRx portal

The first step in building an Outreach campaign is to create a Profile.  A Profile spells out the methods (phone call, text, or email) of reaching out to your patients and the details on how the campaign will be conducted. You will need to setup a separate Profile for each…

Spoofing If people are reporting to you that you called them, but you did not, you are likely a victim of “spoofing”.  This is a practice telemarketers use to disguise themselves when perpetrating a scam.  This practice is indeed illegal and is called spoofing.  They are not actually using your…

RingRx Outreach is a powerful and flexible way to automate patient and client reminders, promotions and communications through Voice, SMS and Email.  The Outreach system consists of two basic elements, Outreach Profiles and Outreach Events Outreach Profiles A Profile spells out the methods (phone call, text, or email) of reaching…

There are lots of options of headsets on the market.  Your options will depend substantially on which models of deskphones you use.  Most of the base models of phones have limited WiFi and Bluetooth capabilities, so make sure you have the resources on your phone before buying. Our most commonly…

There are ways to setup special dial commands in Device Bindings This type of setting is fairly complicated, so contact support if you would like some guidance. A typical example of these commands is for entering a speed dial number with an extension built into it.  This is handy if…

If you choose to cancel your service, we are sorry to see you go.  It is a pleasure working with healthcare companies, but understand some services are not right for everyone and that things change in your company.  If there are any issues that we can help with, please do…

To make changes to your plan including: Switching plans Adding users Modifying your system Feel free to reach out to us at support@ringrx.com for assistance.  Many of these things can be done in the portal on your own, but if you would like any help, just let us know and…

Quality of Service, or “QoS”, is a type of setting within internet routers that controls the traffic of devices (like phones and game consoles) and services (movies and web browsers) running on your network at your home or office.  What Quality of Service does is it prioritizes the traffic from…

RingRx’s Free Trial is designed to let anyone interested kick our tires to make sure we have the features and performance you are looking for.  We genuinely want you to be happy with our service and expect nothing less than to provide you with an opportunity to do so without…