Logging into the RingRx Customer Portal
To log into the RingRx Customer Portal, you will need to enter:
- Email address – the email address associated with your User in RingRx
- Password – a Password that you set, or that was emailed to you when you signed up for an account
If you enter both of those correctly, you should have no trouble accessing the RingRx Customer Portal
Unable to Log In
If you are having problems logging in, then one of the above (Email address or Password) is not being entered correctly or does not match your User profile settings. If you are not able to remember your current credentials, the first step is to reset your password (please note, RingRx cannot see your password, so we are not able to tell you the correct one):
- Click the “Forgot your password?” link
- Enter the email address associated with your User on the RingRx Account
- Check your email for instructions from us
- Follow the instructions by clicking the link – you will be directed to a page that will let you reset your password.
If you do not get an email from us:
-
- Check your spam folder
- Make sure you are using the correct email address that is associated with your account.
- If you do not get an email from us when requesting a reset link means you entered an email address not associated with a RingRx Account
NOTE: We do not send you an email, or otherwise notify you, if you enter an email address that is not associated wtih a RingRx account – this is done for security purposes to protect you and is standard practice for web portal log-ins. If you do not get an email address when requesting a reset, please try another email address.
Still Unable to Log In after attempting Reset
If you cannot remember your email address or password, or are not receiving a reset link when following the instructions above, please open a help ticket with the RingRx support team.