PIN: This is your code required to call in to pick up messages. 4-8 digits. Transcription: Turn on if you would like voice mail messages transcribed. Play Envelope: When you call in to pick up messages, the Envelope will play date and time the message was received and the callers…
You can easily play and read transcriptions of Voicemail messages by clicking the play button. You can add some notes to the message to help you document things about this message. Maximum voice message length is three minutes
Create your first Menu This quickstart guide helps you create a basic Auto-Attendant with a single Menu that plays all the time. For more complex auto-attendant needs, feel free to browse the other articles in this section. If you need assistance, reach out to us at support@ringrx.com Video: Learn how…
Greetings, or “prompts”, are recording media files that play during parts of your Menu. All prompts that are used in a menu must be uploaded to our “Media Files” library prior to using them in a Menu. File types must be in .wav or .mp3. The most convenient way to…
Schedules tell an Auto-Attendant Group to play which menu at which particular time. A Schedule MUST be present in order for a Menu to play. Setting up a Schedule is the final step in building your auto-attendant and is done after you create a Menu. Even if you will only…
Menus are the workhorses of your Auto Attendant – it is where most of the behavior of an Auto-Attendant is built. This is where the calls are actually processed by caller’s touch-commands. When a caller navigates to a Menu, they will hear a Prompt or a greeting (You must add…
An Auto-Attendant is the top level of any organized Menu system. Within an Auto-Attendant, you will have a single Menu or multiple Menus, as well as a Schedule that controls which Menus are active. To access your Auto-Attendants, go to Settings\Auto-Attendants. You must be an Admin to access this section…
Auto-Attendants (aka Menus, IVR, Phone Tree, Virtual Receptionist) RingRx’s menu system is very comprehensive and can handle virtually any scenario encountered by healthcare companies. As a result, the process can be a little confusing, especially if you only work on your menus occasionally, or if your system is complex. For…
In the RingRx user portal, the following settings can be managed: PIN: This is your code required to call in to pick up messages. 4-8 digits. Transcription: Turn on if you would like voice mail messages transcribed. Play Envelope: When you call in to pick up messages, the Envelope will…
One of the most common questions we are asked is “Do you sign a BAA”? The answer is “Yes we are happy to do so”. We are happy to sign a BAA because we are built from the ground up to serve healthcare companies and that means security and compliance…