Knowledgebase

Deskphones are shipped at the time you start your subscription (after the free trial period or when you decide to setup a permanent account.)

RingRx offers both web-based and machine-based faxing. For assistance with machine-based faxing, contact your system administrator or support@ringrx.com To send a fax, log in to our Online Portal, select Messages & Faxes at the top, then select Send Fax . You will see a form with basic contact information for…

Yes you can! RingRx is proudly one of the few HIPAA compliant services that offers both web-based as well as machine based faxing. We do this because we know the modern medical office has diverse needs and staff preferences, and our goal is to work in any way that is…

To add a new user to your account, whether you are in trial or are a subscribed account, you can either do it yourself or you can submit a request via email at support@ringrx.com. To do it yourself, please go here: https://support.ringrx.com/knowledge-base/users/ If you would like us to add a…

To obtain a new number for general account use or for a particular user, please contact us at support@ringrx.com. We manually pick the number(s) for you. We will always attempt to get a number using the following preferences: In your area code In your city or town. If none available,…

When you sign up for a new trial account, we will always get you one main account phone number at the time of sign up. This main account phone number is provided to you and all of your co-workers who are part of the initial trial. Please check your email…

How do I bring a number to RingRx? If you have a number with another telephone company, you can bring it over to your account on RingRx. This process is called a “port” and is an official process in which two phone companies manage who is responsible for your number….

International DialingBy default RingRx service enables all US and Canada destinations. If you need to dial outside these locations, you will need to contact support to enable international dialing.  International dialing is offered on some plans as either an included feature or as a metered option.  If its included in…

How to change your voicemail PIN From the RingRx PortalNavigate to Messages & Faxes > My Voicemail Settings page From a Deskphone or Mobile App Dial *86 to check your voicemail Enter your voicemail pin. Option 4 will allow you to manage your PIN

Main Voicemail Greeting How to create or change your outbound voicemail greeting RingRx offers you three easy ways to create or change your voicemail box greeting Record the greeting right in the Portal RingRx user portal has a recording feature that allows you to create your own voicemail greeting right…