An Auto-Attendant is the top level of any organized Menu system. Within an Auto-Attendant, you will have a single Menu or multiple Menus, as well as a Schedule that controls which Menus are active.
To access your Auto-Attendants, go to Settings\Auto-Attendants. You must be an Admin to access this section
Auto Attendants will control all of the Menus, Sub-Menus and the times that they will play (Schedule) for any area of your company that operates under that group of menus. A company can have more than one Auto-Attendant. Separate Auto-Attendants could be necessary for parts of your company that have their own unique call routing requirements. Examples include different office locations, or different functions, like a clinic where patients are seen or a billing office. An Auto-Attendant Group is how you build out this call routing functionality at the highest level. Think of an Auto-Attendant as a department within an organization that has its own phone number, office hours, office staff, and call routing needs.
To set up your menu system, first create an Auto-Attendant. From Settings, select Auto-Attendant, then select Add New Auto-Attendant button. Assign a Name for this Auto-Attendant and an Extension number. The name should be descriptive (e.g. “Main Office” or “Westside Clinic”). For the Extension number we suggest picking a number well outside of the range of your user extensions. E.g. if staff extensions are between 100-500, select 1000 or 2000 for your Auto-Attendant extension number. Select “Save”. Your new Auto-Attendant is created
Next you will create your first Menu and your Schedule.