All businesses who conduct texting are required to register their campaigns and pay a monthly fee. RingRx will collect this fee and pay it to them on your behalf. You will see the fee on your monthly statement. RingRx is collecting only the amount that has to be paid to the cell phone carriers for this program.
Who Has To Register?
Any customer who plans to send text messages to anyone on a cell phone, the RingRx customer will need to register. If you plan to only use RingRx texting between users of RingRx, then you do not need to register.
Only the Account Admin has to fill out the form. All of your numbers on your account for all Users will automatically be covered by one application. Non-Admin Users will not be able to access the form in our portal
What You Need To Do
If you want to continue texting customers or patients, you MUST register your account. To do so, please log in to your RingRx User portal and go to Settings\Campaign Registry Form, or
REGISTRATION IS NOT INSTANT. Please be advised that once you fill out the form, we submit it to our partners for review. They will then process your application and approve it. We have no control over how long it takes for approval – it can be as quick as half a day or up to several days. Unfortunately, we do not receive updates as to the status of your campaign; and as a result we are not able to update you as to the status. The best route is to complete the application, then test every half day until it starts working. If it is not working for several days after you submitted the form, then open a support ticket at support@ringrx.com.
The information should be pre-filled. If any fields are blank, please complete them to the best of your ability.
How To Fill Out The Form
Company Name: Enter your legal company name. If you are sole proprietor with no formal company name, enter your full name. Do not include any punctuation, like commas, apostrophes, or dashes.
Entity Type: This is the type of company you are. If you have no staff, you are a Sole Proprietor. If you have staff and have filed as an LLC, an S Corp, a C Corp, or any other form of company, you are a Private Company.
EIN: This is your Employee ID Number and is provided to you by the IRS for tax filing purposes. If you are a sole proprietor use your own SS# for tax purposes. The business name should match whatever tax form or SSN/EIN.
EIN Issuing Country: This defaults to the USA and there are no options for other countries at this time
Vertical: This is the industry you are in, which is most likely Healthcare.
First and Last Name: Provide the First and Last name of the owner of the RingRx account.
Address Info: Provide the physical location of your business. This should be the same address that RingRx has on file for your account.
Website: A website address for your company is required. In the alternative, you will need to provide all of the required documentation in PDF format and upload it as part of your campaign. In the website field, please include a note that the reviewer should see the paper submission for terms and conditions, privacy policy and your call to action (consent to text form). If you do not have these materials on your website or you do not provide the paper copies of your policies, then your application may be rejected
What will you be using texting for: This will most likely be Low Volume Mixed. It is for basic communications with customers, as opposed to large campaigns for marketing, customers support, or sales. Unless you have very specific needs for higher volume texting, this is the most appropriate use.
Sample Message: Just enter a small message that is typical for you. We have pre-suggested one that makes sense for most of our customers. Keep it brief and clear.
Fees
The fee that The Campaign Registry will charge depends on what you select in the “What will you be Using Texting For” field. We will always submit at the lowest pricing tier available. Pricing may change without notice. RingRx is currently not passing this fee through to our customers, but will do so in the near future.
Low Volume Mixed = $2 per month
All others = $10 per month
Other Information
A thorough explanation of the program and why its happening can be found here.
You can learn more about campaign registration and the TCR here.