What you say in your TCR application is critical to your success. Because the process can take time, you should make sure your answers here are high quality, written well, and demonstrate to the TCR reviewer exactly how you plan to manage text messaging.
The wording below can be modified to suit your company, how you operate, and any other conditions you feel warrant a change. This is your application, not ours, so it should be genuine. The content related to opting-in and opting-out are required to be there in some form or another.
Sample Messages:
This is [Company Name]. You have an appointment scheduled at 4pm on 6/11/2025. Text STOP to opt-out or HELP for assistance. Messaging and data rates may apply.
This is [Company Name]. Your scheduled appointment at 4pm on 6/11/2025 has been cancelled. Please contact our office to reschedule. Text STOP to opt-out or HELP for assistance. Messaging and data rates may apply.
This is [Company Name]. You have a balance due on your account. Please contact our office to make payment arrangements. Text STOP to opt-out or HELP for assistance. Messaging and data rates may apply.
Campaign Description
Messaging is used to communicate between personal care provider and patient regarding their established relationship with the provider. Messages typically include appointment reminders and change, prescription updates, general business commlunications with the office, or care related conversations between a care provider and patient. There is already a pre existing relationship between care- provider and patient.
Opt-In Method
If you do not opt-in on website
Message sender has an established private healthcare relationship with the recipient. Sender obtains consent either verbally, or with signed hardcopy or digital forms. If obtained verbally, sender identifies themselves as [Company Name from Form] and explains that messages will include appointment reminders, medication instructions, follow-up care guidance, and administrative communications regarding healthcare. Recipients are informed that by providing consent, they authorize [Company Name from Form] to send text messages using automated technology to the phone number provided, and that consent is not required to receive healthcare services. Recipients are informed how they can opt out by replying ‘STOP’ at any time, and that they can reply with ‘HELP’ for assistance. Recipients are advised that they will receive 1-5 messages per month depending on their care needs, and that standard messaging and data rates may apply. Recipients are informed that all messages comply with HIPAA requirements to protect their health information, though standard text messaging is not secure, and information shared may be visible to their mobile carrier. They are informed that mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Recipients are informed that our privacy policy and terms of service conditions concerning messaging are presented with their intake forms. Sender advises recipients they may contact our office by email at [youremail@company.com] or telephone at [+199999999999] for assistance or to opt-out of messaging. Recipients are informed that their consent preferences will be documented in their patient record and honored until they choose to modify them. Phone numbers received on appointment booking forms and contact forms on our website does not constitute messaging consent. Consent is recorded at the time of patient intake on the linked form. If consent is given by digital or hard copy, we provide them with the following Consent form: https://tcr-messaging.s3.us-east-1.amazonaws.com/clearsolutions_dermatology_group_messaging_consent_form.pdf
If you do opt-in on website
Message sender has an established private healthcare relationship with the recipient. Sender obtains consent either verbally, or with signed hardcopy or digital forms. If obtained verbally, sender identifies themselves as [Company Name from Form] describes purpose of messaging, which is for general healthcare guidance, or business communications. They are informed how they can opt out, by replying ‘STOP’ at any time, they can reply with ‘HELP’ for assistance. Recipients are informed that messaging frequency may vary, and that messaging and data rates may apply. Recipients are also informed of [Company Name from Form] privacy policy and terms of service conditions concerning messaging. Sender also advises recipient they may contact our office by email [insert Your Company Email] or telephone [+19999999999] for assistance or to opt-out of messaging. If consent is given by hard copy, we provide them with the following Consent form: [[Provide Link to Company Consent Form]. Consent is also obtained on web forms by asking the following “I agree to receive text messages from Miracle Wellness and understand that message frequency varies and message and data rates may apply. I understand I may opt-out by replying with “Stop” at anytime I choose to stop getting messages and I may reply “Help” for assistance. I understand Consent is not required to purchase any goods or services.” We also provide a link to our Privacy Policy and Terms and Conditions on our website which can be seen here [Provide Link to Company Terms and Conditions][Provide Link to Company Privacy Policy]