• Call Center Queue

    RingRx Queues are used to create powerful automated call distribution scenarios and work great for call centers of any size. How Queues work Queues are used to manage a large number of calls across a dynamic pool of agents such as in a call center.  Queues can be combined with…

  • Tags

    RingRx uses tags in many features on our service.  Tags are a helpful way to help you understand what parts of your system are being used.  They are very useful when analyzing how calls flow through your system and how a particular feature is being activated. A tag is a…

  • Customer Support Disclaimer

    RingRx takes pride in delivering the best and fastest support in the industry.  The healthcare community deserves this dedication!  However, you should be aware of some limitations in our  support: Support RingRx has designed its user portal to give you all the tools you need to manage your service.  Most…

  • Secure, Scalable and Compliant Video Infrastructure That Works the Way You Do

    At RingRx, security is our top priority. That’s why all data in RingRx Video is encrypted on numerous levels, both in transit and at rest.  Whether you’re conducting a video meeting on a web browser, through a smartphone app or via meeting room hardware, your data is not only secure…

  • Network Connectivity

    Getting the best audio quality, texting and general mobile app performance is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the best performance in the industry. As a RingRx customer, it…

  • Updating Firmware for Polycom VVX Phones

    Overview In general we do not support or configure phones we do not supply. This is mostly because our security requirements require very specific firmware and hardware models. The process for updating generic, off-the-shelf phones takes some time and technical knowledge and doing this remotely is not possible. It can…

  • WiFi Adapter Installation Guide

    Installing the ObiWiFi 5g wifi adapter is very simple Simply plug the adapter into any available USB slot on the deskphone.  USB slots are located on the side of Polycom VVX 250 and VVX 350.  The Polycom VVX 450 has a USB slot on the side as well as one…

  • Call Reputation

    Call Reputation is a feature that provides customers greater visibility into the nature of the people calling you.  This is expressley for the purpose of identifying valid calls and telemarketing calls.  If enabled on the account RingRx will perform reputation look-ups on all inbound calls and a notation in front…

  • Privacy Defender

    Privacy Defender is a unique feature RingRx provides to help our customers minimize unwanted telemarketing and spam calls. Privacy Defender works in conjunction with Call Reputation to provide a multi-layered approach to filtering spam and unwanted calls. This filtering is enabled on a per-user basis.  Filtering works by identifying reputation…

  • Costs associated with adding Mailboxes and Phone Numbers

    Most RingRx plans include a certain number of Mailboxes and Phone Numbers per User.  If you choose to add more Mailboxes or Phone Numbers than are included in your plan, you will be charged for these additional items.  To determine if and how much you will be charged, please check…