• Audio Quality

    Getting the best audio quality is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the highest audio quality in the industry. Audio Quality Issues Even though we spare no effort to…

  • On Call Greeting Script

    The On Call System works in conjunction with your auto-attendant, if you use one, to route calls automatically to an on-call provider.  A diagram of the system looks something like this: On Call Script and System Diagram After your caller routes through your auto-attendant, they will be directed to the…

  • Contacts

    RingRx Contacts lets you add people you call, fax, or text frequently to help facilitate workflows, call backs, and improve patient experience. Adding Contacts Contacts can be added in the user portal under the Contacts tab.  All contacts must have a First Name and Last Name and either a Phone…

  • Grandstream Gateway Setup

    Setting up the Grandstream GXW gateway First you will need the provisioning URL from RingRx support. This URL is unique to each device. Do not use a different URL or the device will take on the wrong config. 1) Login with the default credentials of Username: admin Password: admin 2)…

  • Blocking a number

    RingRx offers two ways to block a phone number. Block at the User Level Blocking a number at the User level lets Users control calls from unwanted numbers.  This will still allow calls from a blocked number to other Users / Extensions.  To block a number from calling an extension:…

  • Call Forwarding

    RingRx Offers three ways to Call Forward: User Call Forwarding Users can call forward their own extension.  This will cause all calls that reach the User’s extension to forward to another 10 digit number.  This will ONLY affect the User’s extension. A User can call forward their own extension to…

  • Faxing from the Mobile App

    RingRx’s mobile app works fine for faxing.  The main consideration in setting up an effective mobile faxing solution is to ensure your cell phone and document apps are configured properly.  Any drive (Google Drive, Dropbox, iCloud, etc) must be configured in such a way as to both permit access from…

  • Mobile App Security

    RingRx provides enhanced security on its products and services to ensure patient information is adequately protected.  One security measure available in the mobile app is (SDES Session Description Protocol Security Descriptions), which is a method of securing media transmissions.  All calls initiated on the mobile app are protected with this…

  • Text Message Storage and Retention

    How long are Text messages retained in a RingRx mailbox? Text messages are stored and retained according to two parameters:  size and age. Each mailbox has a default storage capacity of 100MB. Messages that count toward the Quota include: New unread messages Played messages still in Inbox Messages in Trash…

  • Fax Message Storage and Retention

    How long are Fax messages retained in a RingRx voice mailbox? Fax messages are stored and retained according to two parameters:  size and age. Each mailbox (whether fax or voice or combined) has a default storage capacity of 100MB.  (A one minute voice message is approximately one MB and fax…