RingRx offers Music on Hold on all of our plans and comes as a default setting turned on for all Accounts.  We provide 5 basic Music on Hold options, which can be changed to suit your perference. We also offer the ability for you to customize your own music and…

As part of your service with RingRx, you, as a customer, are able to call 911 if you have an emergency. That call will be handled by a 911 operator who will dispatch emergency services using normal protocols. The FCC requires that we provide this service to you and, given…

E911 (Enhanced 911) is an emergency telephone system in North America that provides enhanced capabilities for locating and responding to emergency calls. It is an upgraded version of the traditional 911 emergency service that incorporates additional features to assist emergency services in locating callers. E911 was developed to address the…

VOIP stands for Voice over Internet Protocol. It is a technology that allows voice communication and multimedia sessions over the Internet or any other IP-based network. Instead of using traditional telephone lines, VOIP enables voice data to be transmitted in the form of digital packets over the Internet Protocol (IP)….

RingRx Queues are used to create powerful automated call distribution scenarios and work great for call centers of any size. How Queues work Queues are used to manage a large number of calls across a dynamic pool of agents such as in a call center.  Queues can be combined with…

RingRx uses tags in many features on our service.  Tags are a helpful way to help you understand what parts of your system are being used.  They are very useful when analyzing how calls flow through your system and how a particular feature is being activated. A tag is a…

RingRx takes pride in delivering the best and fastest support in the industry.  The healthcare community deserves this dedication!  However, you should be aware of some limitations in our  support: Support RingRx has designed its user portal to give you all the tools you need to manage your service.  Most…

At RingRx, security is our top priority. That’s why all data in RingRx Video is encrypted on numerous levels, both in transit and at rest.  Whether you’re conducting a video meeting on a web browser, through a smartphone app or via meeting room hardware, your data is not only secure…

Getting the best audio quality, texting and general mobile app performance is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the best performance in the industry. As a RingRx customer, it…

Overview In general we do not support or configure phones we do not supply. This is mostly because our security requirements require very specific firmware and hardware models. The process for updating generic, off-the-shelf phones takes some time and technical knowledge and doing this remotely is not possible. It can…