• Blocking a number

    RingRx offers two ways to block a phone number. Block at the User Level Blocking a number at the User level lets Users control calls from unwanted numbers.  This will still allow calls from a blocked number to other Users / Extensions.  To block a number from calling an extension:…

  • Call Forwarding

    RingRx Offers three ways to Call Forward: User Call Forwarding Users can call forward their own extension.  This will cause all calls that reach the User’s extension to forward to another 10 digit number.  This will ONLY affect the User’s extension. A User can call forward their own extension to…

  • Faxing from the Mobile App

    RingRx’s mobile app works fine for faxing.  The main consideration in setting up an effective mobile faxing solution is to ensure your cell phone and document apps are configured properly.  Any drive (Google Drive, Dropbox, iCloud, etc) must be configured in such a way as to both permit access from…

  • Mobile App Security

    RingRx provides enhanced security on its products and services to ensure patient information is adequately protected.  One security measure available in the mobile app is (SDES Session Description Protocol Security Descriptions), which is a method of securing media transmissions.  All calls initiated on the mobile app are protected with this…

  • Text Message Storage and Retention

    How long are Text messages retained in a RingRx mailbox? Text messages are stored and retained according to two parameters:  size and age. Each mailbox has a default storage capacity of 100MB. Messages that count toward the Quota include: New unread messages Played messages still in Inbox Messages in Trash…

  • Fax Message Storage and Retention

    How long are Fax messages retained in a RingRx voice mailbox? Fax messages are stored and retained according to two parameters:  size and age. Each mailbox (whether fax or voice or combined) has a default storage capacity of 100MB.  (A one minute voice message is approximately one MB and fax…

  • Voice Message Storage and Retention

    How long are messages retained in a RingRx voice mailbox? Voice messages are stored and retained according to two parameters:  size and age. Each mailbox has a default storage capacity of 100MB.  (A one minute voice message is approximately one MB).  Messages that count toward the Quota include: New unread…

  • On Call Groups

    An On Call Group is used in the On Call system and creates a common calendar and workflow for a group of providers that share responsibilities for one area.  The Group can relate to a shared responsibility (practice type, location, hospital coverage, etc) which is defined by the practice or…

  • Devices

    The devices tab manages hardware. This is where you will see all of your deskphones, portable phones, and ATAs, which are converters for fax machines. As mentioned previously RingRx is a user-based system. This mainly means that the user is the extension. A deskphone is just pointed to the User….

  • Locations

    Every office location you have phone numbers for and make calls from should be setup here.  The primary purpose for this setting is managing locations for 911 purposes – so if 911 is called from one location, the 911 operator knows the exact location by its address.  Location Name –…