• Porting a Cell Phone Number

    If you are porting a number into RingRx that is currently on a cell phone plan, there are several things you should be aware of before starting the process.  Porting from a cell phone is technically no different than porting from any other phone carrier.  But the perception of the…

  • How do I use the fax service?

    If you have questions about faxing please check out our thorough docuentation in this section For a quick demo, check out the video below  

  • How does the mobile app work

    Starting a new service can be a little confusing.  Check out this demo video on how the mobile app works with some of the more common features.  

  • Building a Menu

    RingRx’s Auto Attendant (aka Menu, Phone Tree, IVR, Virtual Receptionist) includes loads of features to help you build the system that suits you best. If you would like to setup a Menu during your trial, please check out our resources to help you.  The first thing to do is checkout…

  • Getting a Deskphone

    RingRx offers the highest quality Polycom deskphones to help deliver the richest communications experience for you, your staff, and your clients.  Deskphones come with our Clinic Plan or can be leased or purchased on the Grow or Lite plans, if needed. Phones are not automatically sent out when you start…

  • Adding Users during your Trial

    To add a new user to your account, whether you are in trial or are a subscribed account, you can either do it yourself or you can submit a request via email at support@ringrx.com. To do it yourself, please go here: https://support.ringrx.com/knowledge-base/users/ If you would like us to add a…

  • Spam Detection on Outbound Calls

    What to do if your number is being labeled as “Spam” when you make outbound calls In an effort to protect consumers against abusive robocalls, phone carriers are increasingly implementing call blocking programs and Spam Likely Call IDs. RingRx has observed that AT&T, Verizon and T-Mobile increasingly blocking calls and…

  • Texting FAQ

    RingRx provides customers with a convenient way to communicate with customers via text.  Below, please find answers to the most commonly asked questions about this service. How Does Texting Work Texting with RingRx is done by SMS (Short Message Service), which is the most common form of texting.  SMS permits…

  • Audio Quality

    Getting the best audio quality is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the highest audio quality in the industry. Audio Quality Issues Even though we spare no effort to…

  • On Call Greeting Script

    The On Call System works in conjunction with your auto-attendant, if you use one, to route calls automatically to an on-call provider.  A diagram of the system looks something like this: On Call Script and System Diagram After your caller routes through your auto-attendant, they will be directed to the…