• Voicemail Greeting and PIN Defect

    RingRx recently learned that the voicemail greeting and PIN for some of our customers were exposed to a defect.  Greetings on voicemail boxes that are affected will no longer play properly and the PIN was likely reset to a default value. The cause of this is related to a recovery…

  • Network Connectivity

    Getting the best audio quality, texting and general mobile app performance is one of the most important things you expect from a business phone system.  RingRx has built our platform using the highest technology standards and systems to deliver the best performance in the industry. As a RingRx customer, it…

  • Updating Firmware for Polycom VVX Phones

    Overview In general we do not support or configure phones we do not supply. This is mostly because our security requirements require very specific firmware and hardware models. The process for updating generic, off-the-shelf phones takes some time and technical knowledge and doing this remotely is not possible. It can…

  • WiFi Adapter Installation Guide

    Installing the ObiWiFi 5g wifi adapter is very simple Simply plug the adapter into any available USB slot on the deskphone.  USB slots are located on the side of Polycom VVX 250 and VVX 350.  The Polycom VVX 450 has a USB slot on the side as well as one…

  • Call Reputation

    Call Reputation is a feature that provides customers greater visibility into the nature of the people calling you.  This is expressley for the purpose of identifying valid calls and telemarketing calls.  If enabled on the account RingRx will perform reputation look-ups on all inbound calls and a notation in front…

  • Privacy Defender

    Privacy Defender is a unique feature RingRx provides to help our customers minimize unwanted telemarketing and spam calls. Privacy Defender works in conjunction with Call Reputation to provide a multi-layered approach to filtering spam and unwanted calls. This filtering is enabled on a per-user basis.  Filtering works by identifying reputation…

  • Costs associated with adding Mailboxes and Phone Numbers

    Most RingRx plans include a certain number of Mailboxes and Phone Numbers per User.  If you choose to add more Mailboxes or Phone Numbers than are included in your plan, you will be charged for these additional items.  To determine if and how much you will be charged, please check…

  • Costs associated with adding Users

    RingRx has several plans that charge on a per-User basis.  This means we charge for each User (aka Extension) that is added to your account.  To determine if and how much you will be charged, please check which Plan you are on here, or by going to Settings\Billing\Current Plan The…

  • Text Campaign Registration Use Cases

    When registering your account to be able to send text messages to cell phone numbers, the cell phone carriers require you to tell them how you intend to use texting.  This section contains the Campaign Registry official definitions for these Use Cases.  Definitions are fairly technical and most do not…

  • Texting Campaign Registration

    A major change is being implemented by cell phone carriers on how they handle text messages originating from businesses.  RingRx does not support this new program and feels it is an inappropriate burden on our customers.  Regardless, your ability to communicate with your customers will be impacted if you do…