• How to get invoices

    Your invoices are available online in your RingRx web portal.  You may view, download, and print them by going to the billing section of the web portal, and selecting the dropdown arrow in the upper right, then Billing, then Invoices. The invoices in the portal are your official copy.  We…

  • How to change billing address

    Your billing address is automatically created when you sign up for an Account.  The billing address is official location of the Account.  This can be different from the address on your Payment Method (If you want to change the address on your pament method, please go here ). To change…

  • How to add or change payment method

    All of your payment and account details can be found in the Billing section in our online web portal.  You can access that here  or by logging in and clicking on the dropdown arrow in the upper right, then select Billing, then Payment Method. RingRx accepts all major credit and…

  • How does RingRx Charge?

    RingRx charges accounts for services as follows: RingRx provides a 14 free trial so you can use our services and test them out to make sure they fit your needs, prior to purchasing We do not require a credit card during the trial period If you add a card in…

  • Billing Basics

    RingRx provides secure communcations services to companies serving the healthcare community.  Our service is intended to be used for business purposes between companies, their customers, vendors, and other associated parties.  Most of our plans are monthly, with no extended contractual obligations. While RingRx offers communications service, it includes a significant…

  • Completing the Port Form

    How to Complete the Port Form The port form should be completed to initiate the process of bringing a phone number that is presently at some phone company other than RingRx into an Account you have at RingRx.  This is also known as a “Port-In”. A Port In form must be…

  • Trouble Logging In

    Logging into the RingRx Customer Portal To log into the RingRx Customer Portal, you will need to enter: Email address – the email address associated with your User in RingRx Password – a Password that you set, or that was emailed to you when you signed up for an account…

  • Call Troubleshooting

    Most likely the main reason you are using RingRx is to be able to have phone call conversations with your patients, customers, vendors and other parties.  As a result, ensuring that calls are routed and functioning properly is critical to the operation of any business, especially those involved in healthcare. …

  • Texting Troubleshooting

    RingRx offers business class SMS texting to support our customers ability to communicate with their patients, customers, vendors, and colleagues in a manner most convenient to them.  Texting offers alot of flexibility, saves time, and avoids customer service problems associated with telephone communications. While RingRx texting does allow Users to…

  • Mobile App Troubleshooting

    The mobile app requires a reliable internet connection and an active cell phone plan in order to function properly. The internet connection can either be your cell phone data plan or a wifi internet service that your phone connects to. Even though you are connected, some internet services can have…