Knowledgebase

New to the RingRx mobile app?  Check out this video for some of the basics.  

For basics on Polycom VVX functions, please review our video here          

RingRx’s philosophy is to offer the highest quality deskphones and ATAs, with the highest security, at the most competitive prices. We are so determined to give you the best audio experience, we only interface with select manufacturers and models. It is also why we include the price of deskphones with…

Deskphones are shipped at the time you start your subscription (after the free trial period or when you decide to setup a permanent account.)

RingRx offers both web-based and machine-based faxing. For assistance with machine-based faxing, contact your system administrator or support@ringrx.com To send a fax, log in to our Online Portal, select Messages & Faxes at the top, then select Send Fax . You will see a form with basic contact information for…

Yes you can! RingRx is proudly one of the few HIPAA compliant services that offers both web-based as well as machine based faxing. We do this because we know the modern medical office has diverse needs and staff preferences, and our goal is to work in any way that is…

To add a new user to your account, whether you are in trial or are a subscribed account, you can either do it yourself or you can submit a request via email at support@ringrx.com. To do it yourself, please go here: https://support.ringrx.com/knowledge-base/users/ If you would like us to add a…

To obtain a new number for general account use or for a particular user, please contact us at support@ringrx.com. We manually pick the number(s) for you. We will always attempt to get a number using the following preferences: In your area code In your city or town. If none available,…

When you sign up for a new trial account, we will always get you one main account phone number at the time of sign up. This main account phone number is provided to you and all of your co-workers who are part of the initial trial. Please check your email…

How do I bring a number to RingRx? If you have a number with another telephone company, you can bring it over to your account on RingRx. This process is called a “port” and is an official process in which two phone companies manage who is responsible for your number….