Knowledgebase

The Free Trial is for 14 days.  You can make your account permanent anytime by setting up a payment method and still get the remainder of the 14 day trial.  

Yes we do sign a Business Associate Agreement (“BAA”) when you start service.  After you have started your free trial, you can get a BAA from us at anytime.  The process is simple and we guide you through it until its complete. To request a BAA, just log into your…

Yes we sure are HIPAA compliant.  Our platform is built from the ground up for security and compliance so you don’t have to worry about your patient’s information being exposed, or risk of an audit. Please see our page on compliance here: https://ringrx.com/hipaa-regulations/ Also, you might want to check out…

Yes you sure can bring a number into RingRx from another phone company.  This process is called a “Port” and we do it regularly as part of our service to our customers.  We do not charge for porting (most companies do). After you sign up for a trial or are…

RingRx is a full-featured enterprise-class communications solution.  This means it works just as well for solo practitioners as it does for large multi-location clinics and hospitals.  Even with a single provider or small office, you get all the same benefits and features of a big company. Our service works either…

If setting up your own system of menus seems intimidating or time consuming, don’t worry.  We are happy to help! Complete the following.  When done, submit the information in 3 and 4 by filling out a support ticket or sending it via email to support@ringrx.com 1. Prepare your script For…

Menus can do many things, including: Transfer to extensions Dial by extension number Transfer to mailbox Transfer to an external 10-digit phone number Play recorded information Transfer to another menu Here are some typical examples of menu scripts to help you get started.  Feel free to modify as you see…

You can change your voicemail PIN in two ways:  From the user portal Go to our portal at https://portal.ringrx.com/login and log in using your email address and password Go to Messages and Faxes and select the My Voicemail Settings tab Change “My Voicemail PIN” Select “Save Updates” at the bottom…

The Calendar is where you will set the shifts for your On Call team to make sure calls are routed to the right provider.  

The Extension Performance sub-tab under the Calls tab gives you thorough oversight of the performance of everyone on your team.