RingRx Call Recording
Overview
RingRx call recording allows calls made through a RingRx deskphone, mobile app or softphone to be recorded and stored in RingRx’s HIPAA compliant servers. Call recording is a premium add-on feature that can be configured on a per user basis. The cost for enabling the feature is $5 per user. IMPORTANT To enable call recording first contact RingRx and request that call recording be enabled on your account. This can be done via chat, calling or email. If the account doesn’t have recording enabled then any of the below settings will not be implemented.
Chat- Anywhere on the RingRx website you will see a window in the bottom right to start a chat
Call- 888-980-6860 option 2 for support
Email-Support@ringrx.com
Once call recording is enabled you can configured your users and groups to record calls.
Enabling and Configuring Call Recording
Call Recording must first be enabled on the account, as it is an add-on premium feature. After the account is enabled, call recording can be configured to meet the exact needs of your company. For any calls to be recorded on a particular User or extension, that User must have the recording feature enabled. Recording also can be managed at the Group level. Any User in a Ring Group that needs calls recorded on calls that are received via the Group, the Group and User must be enabled for recording.
User Configuration
To enable recording on a User, log into the RingRx web portal, click on the gear icon in the top right then go to Settings. From there navigate to users, click edit and open up extension options. There are two configurations options
Enable Call Recording: The options are both, inbound and outbound
Play recording announcement: This will play an announcement prior to the call connecting indicating that this call will be recorded
Group Configuration
Note that if you have groups configured calls that flow through to a user via a group will not be recorded unless the group is configured for call recording. There are two configurations options
Enable Call Recording: The options are both, inbound and outbound
Play recording announcement: This will play an announcement prior to the call connecting indicating that this call will be recorded
Accessing Call Recordings
Call recordings can be accessed from the website by going to the calls page. Note that if you’re an admin the call logs default filters are set for your calls only, if you’re looking for calls from another user select All Calls in the drop down. Call recordings are stored on the RingRx server for 180 calendar days. After that point the recordings will be purged out, RingRx does not have a way to recover the recording once it has been purged.
Best Practice
If you are recording calls it is advisable to include an announcement as part of your greeting. An example below
“Thank you for calling, for quality and training purpose all calls are monitored”
Disclaimer
The Call Recording feature must be enabled by a RingRx representative before any recordings will be made.
RingRx can help configure Call Recording settings for you. However, RingRx assumes no responsibility if any calls are not recorded due to a settings error, mistake, or oversight. It is the customer’s responsibility to verify recording is working as expected. Keep in mind that User and Group configurations need to be set appropriately depending on your call flow.
There are a number of federal, state, and local laws and regulations that apply to telephone call recordings. RingRx makes no claims or assumptions about how these laws and regulations apply to any customer or to any call. Any customer electing to use Call Recording assumes all liability for compliance with applicable laws and rgulations.