Softphone Setup and Troubleshooting

This article is for people who are using the softphone (aka Webphone) or about to start using it and need instructions for how to configure it and what to do if they encounter any issues. For a description of what the softphone can do, please go here

Softphone technology and how the app works.

- The RingRx softphone Its a browser based application that launches right out of any browser, including Chrome, Edge, Safari, Firefox or any other.
- It is built using a technology called WebRTC. This means it relies entirely on the User's own browser, network, and internet settings.
- The communication protocol is called WebSocket Secure ("WSS"). WSS utilizes TLS/SSL encryption, protecting data transmitted between the client and server from eavesdropping, tampering, and man-in-the-middle attacks. This is crucial for handling sensitive information.
- The application will only work in environments that are configured to permit it. If you have a basic network with minimal configuration, its likely to work fine and you will probably not need any special configurations in your network to accommodate use. If you have some complex arrangements in your network, especially network proxies then its more likely you may run into a problem. There are a number of settings that a network administrator can utilize that may affect the performance of the softphone. Contact your network administrator (not RingRx) with issues of connectivity
- You do not need to download or install any software
- After logging in you will see a SIP icon in the upper left of the screen next to the RingRx logo.
  - A Green icon means you are “registered” to our servers. This means you are fully setup to make and receive calls and texts
  - A Red icon means you are not “registered” and will not be able to make or receive calls. This usually indicates there is some setting in your firewall that is prohibiting communication with our servers
- The application will need to contact our servers via port 10443.
- The softphone utilizes a technology called WebRTC, which must be supported by your browser. See below for a list of supported browsers

Configurations of the Softphone within RingRx

There are no configurations to your RingRx User or Account or within the app itself to change how the softphone works - if you log into your mobile app and it works and you log into the softphone with the same credentials and it does not work, then you have a PC or network problem - its not a problem with the app and there are no settings in RingRx that can remedy this.

Configuring Audio Settings

Supported Browsers

Desktop PC

Microsoft Edge 12+
Google Chrome 28+
Mozilla Firefox 22+
Safari 11+
Opera 18+
Vivaldi 1.9+
Brave

Android

Google Chrome 28+
Mozilla Firefox 24+
Opera Mobile 12+
Chrome OS
Firefox OS
BlackBerry 10
iOS
MobileSafari/WebKit (iOS 11+)
Tizen 3.0

Troubleshooting

As stated previously in this article - as long as your network settings to not have any protocols or settings or configurations that interfere with Websocket Secure (WSS) or WebRTC communcations protocol, then the softphone should work fine. If the softphone has any problems registering, making or receiving calls or texts, you will need to contact a network administrator for assistance with your network.

If you are in a foreign country and experiencing problems, please see this article

Failed Registration Red Phone Icon

Successful registration - phone icon will be green
Failed registration - phone icon will be red
- Check or turn off VPN
- Local Network blocking
- Other network issues that could interfere

Inbound calls not ringing

Network problem - consult your network administrator

Browser permissions

Network or PC problem - consult your network administrator

Inbound or outbound audio issues

Review section above Configure Audio Settings. If it still does not work, consult a PC technician