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Using the RingRx Softphone (aka "Webphone"

RingRx softphone is a great option for staff that are on the phone frequently, handle lots of calls and text conversations, or would like to talk hands free

RingRx offers a browser-based phone that can be used for calls and texts.  The phone can be accessed from within the portal here:

https://portal.ringrx.com/

Then select “Launch Webphone” button in the upper left

You must be logged in to the portal in order to use the softphone.  Log in using the same credentials (email address and password) that you use to log into the mobile app and the web portal.  The softphone is a fully functional phone and texting app that lets you answer, transfer, conference, handle multiple calls, text plus much more.

Making Calls with the Softphone

There are two ways to make a call:

  1. Via Contact – find your Contact and hover your mouse over the contact.  Click the phone icon.
  2. Enter a number – enter a phone number in the Enter Phone field at the upper left, then click the phone icon to the right, or press Enter
    • Contacts can be created in the Contacts tab in the portal

Texting with the Softphone

Similarly to initiating a call, you can start a text conversation in two ways

  1. By Contact – find your Contact and hover your mouse over the contact.  Click the text icon.
  2. Enter a number – enter a phone number in the Enter Phone field at the upper left, then click the text icon to the right, or press Enter

To create a message, put your cursor in the SMS field at the very bottom of the SMS Window and type your message.  Click Send