A major change is being implemented by cell phone carriers on how they handle text messages originating from businesses. RingRx does not support this new program and feels it is an inappropriate burden on our customers. Regardless, your ability to communicate with your customers will be impacted if you do not follow through with their requirements. This new program requires all businesses who conduct texting to register their number and pay a monthly fee. RingRx will collect this fee and pay it to them on your behalf. You will see the fee on your monthly statement. RingRx is collecting only the amount that has to be paid to the cell phone carriers for this program.
What is the purpose of this new registration requirement?
Certain mobile carriers are changing how they regulate the number and type of local text messages they permit for business senders. They are also imposing new registration requirements and are requiring business senders to pay additional fees. In other words, if Users of RingRx business texting service want to send text messages to anybody using one of these mobile carriers (AT&T, TMobile, US Cellular, Verizon) they must register their number and pay a fee. The fees are outlined below.
Who has to register?
Any customer who plans to send text messages to anyone on a cell phone, the RingRx customer will need to register. If you plan to only use RingRx texting between Users of RingRx, then you do not need to register.
Only the account owner has to fill out the form. All of your numbers on your account for all Users will automatically be covered by one application
What you have to do
If you want to continue texting customers or patients, you MUST register your account. To do so, please log in to your RingRx User portal and go to Settings\Campaign Registry Form, or click here
The information should be pre-filled. If any fields are blank, please complete them to the best of your ability.
How to Fill out the Form
Company Name: Enter your legal company name. If you are sole proprietor with no formal company name, enter your full name
Entity Type: This is the type of company you are. If you have no staff, you are a Sole Proprietor. If you have staff and have filed as an LLC, an S Corp, a C Corp, or any other form of company, you are a Private Company
EIN: This is your Employee ID Number and is provided to you by the IRS for tax filing purposes. Leave blank if you are a sole proprietor and use your own SS# for tax purposes.
EIN Issuing Country: This defaults to the USA and there are no options for other countries at this time
Vertical: This is the industry you are in. Mostly likely is Healthcare
First and Last Name: Provide the First and Last name of the owner of the RingRx account
Address Info: Provide the physical location of your business – should be the same address that RingRx has on your account
Website: Optional. Only need to fill out if you have a website and you want to include it
What will you be using texting for?: This most likely be Low Volume Mixed. It is for basic communications with customers, as opposed to large campaigns for marketing, customers support, or sales. Unless you have very specific needs for higher volume texting, this is the most appropriate use.
Sample Message: Just enter a small message that is typical for you. We have pre-suggested one that makes sense for most of our customers. Keep it brief and clear.
The Fee that The Campaign Registry will charge depends on what you select in the What will you be Using Texting For field.
Low Volume Mixed = $2 per month
All others = $10 per month
A thorough explanation of the program and why its happening can be found here
The official page for this new program is here