Menu Action Items

When building an Auto Attendant, the main part of the behavior you are looking to build are the Action items on the Menu.  For example, the common "push 1 for this, push 2 for that, etc" that we hear on Menus when we call companies every day.  These are called Menu Actions or Functions.  RingRx Menus have several different types of Action Items that can help you customize the Menu so it perfectly meets your needs.  These Menu Actions are defined below:

• Transfer - This is the most commonly used Action item as it does the most common thing most offices want for their menus - routing calls from the menu to some destination.  Destinations can include Users (aka "extensions"), or Ring Groups.
• Mailbox - Sends calls directly to a voicemail box and bypasses any phones or extensions
• Play - Plays a recorded greeting for the caller.  After the greeting is done playing, the caller is automatically routed back to the beginning of the menu they were on
• Collect-and-Dial - lets you setup "dial by extension number" functionality.  This is highly useful and very efficient for alot of offices.  In order for Collect-and-Dial to function, you must setup parameters that create the right permissions and conditions for caller entries.  The following parameters will help you customize it exactly the way you want. 
  • It must identify the number of permitted digits
  • It must identify which entries are valid

Collect-and-Dial Formatting

• • • A formatted parameter must be created for each position of a permitted entry.  e.g. three digit entries require three parameteres; four digit entries require four parameters.
    • Formatting parameters include single digits, ranges of digits, and punctuation symbols ? and .
    • Digit ranges should be placed in brackets.  e.g. [0-9] allows any digit between 0 and 9 to be entered.  [1-4] allows any digit between 1 and 4 to be entered and any other digit entered would cause an error.
    • Single digit parameter formats will include just the digit permitted
    • Single digits will only permit that one digit in that position
    • Entries of any numbers that are not consistent with the formatted parameters will cause an error.  If the caller enters a digit that is not permitted in that position, or if the caller enters too many or too few digits, they will get an error
      
      • [0-9][0-9][0-9] permits any 3 digit extension between 000-999
      • [1-9][0-9][0-9][0-9] permits any 4 digit extension between 1000-9999
      • 1[0-1][0-9][0-9] permits dialing by any 4 digit extension from 1000-1199
      • [0-9][0-9][0-9][0-9]? This will match and dial any 3 or 4 digit extension. The Trailing ? denotes this character as optional
      • 3.. This will match any 3 digit extension from 300-399Examples: 

• Collect-and-Dial with Prefix - primarily used if you want to have callers routed directly to voicemail boxes and not extensions.  The prefix would just be a * in front of the formatting

• Menu-Sub - Sends a caller to another Menu

• Menu-Up - Sends the caller to the Menu that led to the current Menu

• Menu-Top - sends the caller to the very first Menu in an Auto Attendant

• Dial-by-Name - lets callers enter the first three digits of the name of the User they are trying to reach
• SMS - lets caller recieve a pre-scripted message.  
• External Transfer - lets caller transfer to an external 10-digit phone number
• Exit - disconnects the call