Notice of Taxation on Telecommunications Services (Effective March 15, 2025)
RingRx is a registered telecommunications company providing service throughout the United States. This status requires us to register with every state and locality where we offer services and to report our customers’ taxable usage as required by each relevant taxing authority.
Taxable usage is determined by the type and quantity of service used. This does not include communications content or other customer activities; therefore, there is no concern about security or confidentiality.
The Federal Communications Commission (FCC) regulates VoIP services and collects specific fees, while the Internal Revenue Service (IRS) collects taxes. Federal charges include contributions to the Federal Universal Service Fund (FUSF) and E911 service fees. State and local governments also regulate VoIP services and collect taxes accordingly. These can vary widely, with some states requiring sales tax on VoIP services or additional fees for specific service categories.
RingRx is required by law to collect federal, state, and local taxes and fees on all customers and remit them to the appropriate taxing authorities on the customer’s behalf. Accordingly, these fees and taxes will appear on your invoice.
Previously, RingRx was not required to collect some fees and taxes in some regions. As a result, some customers have not seen many or any taxes or fees on their invoices. However, due to changing status of our payment requirements, RingRx is now required to apply telecommunications taxes and add fees on certain transactions to ensure full compliance with state and local tax regulations. This change takes effect on March 15, 2025. As a result, most if not all RingRx subscribers will see taxes and fees on their invoices created after this date.
Taxes and fees will be reflected on each invoice and itemized by name and amount. RingRx passes along any potential cost savings to our customers whenever possible, and is charging only the exact amounts specified by law. Unlike some providers, we do not mark up or add extra fees beyond what regulations require.
RingRx cannot modify or waive taxes or fees because customers are legally required to pay them; we simply facilitate payment on your behalf. This change will not affect all RingRx customers—only those in locations that require these fees and taxes.
In addition to federal, state, and local regulations, certain non-governmental bodies may also impose fees. These are primarily discretionary and apply only if customers use the associated services. We disclose such fees when a service is initiated or added. Examples of fees and taxes customers may see on their invoices include:
- State
- Local
- Federal
- USF
- E911
- Text Campaign Registry
Given the number of authorities involved, this list is not exhaustive.
We’re committed to transparency and want to make this transition as smooth as possible. Our pricing structure remains unchanged and we’re still committed to delivering high-value service at competitive prices. The only addition is the tax we are now legally required to collect.
Please note that telecommunication taxes are separate from the fees paid for Text Campaign Registry (“TCR”). To learn more about TCR, please go here.
Disclaimer – this support article is for general guidance only. Please visit RingRx’s Terms of Service for official details.