Getting Started with RingRx Video

RingRx Video makes telemedicine simple, helping providers and patients connect through secure video visits. Patients can join directly from their web browser without downloading an app or creating an account. Participants without video access can also join by phone. 

Types of Telemedicine Rooms

RingRx offers three types of telemedicine rooms to accommodate different appointment and meeting needs.

1. Shared Rooms: A shared room is created by an account administrator and can be accessed by multiple designated providers within your organization.
   Best for: Practices where multiple providers need access to the same telemedicine room or where a shared meeting space is preferred.
2. Personal Rooms: A personal room belongs to an individual provider and has a permanent meeting link that can be reused for multiple appointments. The provider who owns the room is the moderator and manages patient access. Each provider has one permanent room.
   Best for: Providers who regularly conduct one-on-one virtual appointments and want to use the same link for recurring visits.
3. One-Time Rooms: A one-time room is created for a specific appointment and has a scheduled start time. Patients can join up to 15 minutes before the appointment. The room is automatically removed after its scheduled duration.
   Best for: Individual appointments where a unique meeting link and scheduled access are preferred.

Note: Personal and one-time rooms are owned and managed by individual providers. Shared rooms are created and managed by account administrators.

Joining a Telemedicine Visit

Joining a RingRx telemedicine visit is simple. Providers and patients can access video meetings directly through a web browser—no app downloads, installations, or updates required.

Here's how each participant can join:

• Providers: Sign in to the RingRx portal and open their designated meeting room.
• Patients: Click the meeting link provided by the practice, enter their name and email address, and join the visit. 
• Phone participants: Dial the provided access number and enter the meeting ID to join by phone.
  
  

Providers / Users

1. Sign into the RingRx Portal
2. Navigate to 'My Meeting Room'
3. Copy either your permalink or one-time link.
4. Once you open the link in a new window, make sure the Host / Provider option is selected. You must enter your email address and password associated with your RingRx user account.
5. Accept the Terms of Service and Privacy Statement.
6. Click Next.
7. On the video preview screen, select your microphone and camera.
8. Start the meeting and admit people in the waiting room who are attending the meeting!

Note: Providers should join using only one device at a time. Signing in from a second device will disconnect the first.

Patients / Guests  (Video)

Follow these steps to join your appointment:

1. Open the telemedicine link provided by your practice.
2. Make sure the Guest / Patient option is selected.
3. Enter your name and email address.
4. Accept the Terms of Service and Privacy Statement.
5. Click Next.
6. On the video preview screen, select your microphone and camera.
7. Click Join to Meeting.
8. If the meeting has a waiting room enabled, wait for your provider to admit you.

Note: Your browser may ask for permission to access your camera and microphone. Allow these permissions so your provider can see and hear you.

Patients / Guests (Phone)

Patients or other participants who cannot access video can join by phone.

1. Dial the telemedicine access number provided by your practice.
2. Enter the meeting ID when prompted.

Phone participants can hear the meeting but cannot share video or use screen-sharing features.

Note: Phone participants enter the meeting directly rather than going through the web waiting room. They remain muted until a provider or moderator joins.

Managing a call

Once the moderator enters the conference room, guests may join. Guests that joined prior to the moderator will be held in a waiting room and will not be able to see or talk to other guests until the moderator joins.

RingRx Telemedicine includes several tools to help providers manage their virtual visits.

Available to all participants:

• Microphone: Mute or unmute your microphone.
• Camera: Turn your camera on or off.
• Share Screen: Share your screen with other participants.
• Participants: View everyone currently in the meeting.
• Chat: Send text messages to meeting participants.
• Closed Captions: View live captions during the meeting.
• Leave Meeting: Exit the meeting.

Additional provider controls:

• Waiting Room: Admit or deny participants waiting to enter.
• Lock Meeting: Prevent additional web participants from entering without approval.
• Mute Participants: Mute individual participants or everyone in the meeting.
• Invite Guest: Generate and copy a guest invitation link.
• Record Meeting: Start or stop meeting recordings (if enabled for your account).
• Enable Captions: Turn on live captions for all participants by clicking CC.
• End Meeting: End the meeting for everyone.