Joining a Telemedicine Visit

Joining a RingRx telemedicine visit is simple. Providers and patients can access video meetings directly through a web browser—no app downloads, installations, or updates required.

How to Send Meeting Invitations

There are a few different ways to invite patients to your meeting. In the portal, decide which meeting room you will be using.

If you'd like to use a one-time meeting room, click + New Meeting, fill in the details, click Create Meeting.

Select Email Invite to send the invitation to your patient(s), or select , Copy Meeting Information and manually send to your patient(s). If sending a guest invite link, please note that the link is only valid for 24 hours.

How to Join a Meeting

Providers / RingRx Users

Providers sign in to the RingRx portal and open their designated meeting room. Options to use a shared room, personal meeting room, or one-time room. Learn the difference here.

1. Sign into the RingRx Portal.
2. Navigate to Conferences.
3. Select the meeting room you'd like to join.
4. On the video preview screen, select your microphone and camera.
5. Admit anyone in the waiting room who is attending the meeting.

Note: Providers should join using only one device at a time. Signing in from a second device will disconnect the first. 

If you click Start directly from the RingRx Portal, you won't need to log in again. If you access your personal meeting room by pasting its link into a web browser, select Host / Provider and sign in using your RingRx credentials.

Guests /  Patients (Video)

Use these steps to help your patients join their appointment:

1. Open the link provided by your provider.
2. Select Guest / Patient option.
3. Enter your name and email address.
4. Accept the Terms of Service and Privacy Statement.
5. Click Next.
6. On the video preview screen, select your microphone and camera.
7. Click Join Meeting.
8. If the meeting has a waiting room enabled, wait for your provider to admit you.

Note: Your browser may ask for permission to access your camera and microphone. Allow these permissions so your provider can see and hear you.

Guests /  Patients (Phone)

Patients or other participants who cannot access video can join by phone.

1. Instruct your patients to use one of the 'Dial In' numbers provided in the invitation.
2. Enter the meeting ID when prompted.

Phone participants can hear the meeting but cannot share video or use screen-sharing features.

Note: Phone participants enter the meeting directly rather than going through the web waiting room. They remain muted until a provider or moderator joins.

Call Features

Once the moderator enters the conference room, guests may join. Guests that joined prior to the moderator will be held in a waiting room and will not be able to see or talk to other guests until the moderator joins.

RingRx Telemedicine includes several tools to help providers manage their virtual visits.

Available to all participants:

• Microphone: Mute or unmute your microphone.
• Camera: Turn your camera on or off.
• Share Screen: Share your screen with other participants.
• Participants: View everyone currently in the meeting.
• Chat: Send text messages to meeting participants.
• Closed Captions: View live captions during the meeting.
• Leave Meeting: Exit the meeting.

Additional provider controls:

• Waiting Room: Admit or deny participants waiting to enter.
• Lock Meeting: Prevent additional web participants from entering without approval.
• Mute Participants: Mute individual participants or everyone in the meeting.
• Invite Guest: Generate and copy a guest invitation link.
• Record Meeting: Start or stop meeting recordings (if enabled for your account).
• Enable Captions: Turn on live captions for all participants by clicking CC.
• End Meeting: End the meeting for everyone.