How to port your number away from RingRx

If you have a number with RingRx and you need to move it to another telephone company, you can do so using a process called “porting”.   This process is an official process in which two phone companies manage who is responsible for your number.

In order to initiate a port from RingRx to another phone company, you will need to contact the new company to handle the process.  RingRx does not play a role other than approving the port out – which is handled with the new phone company, not the end user or Account holder.

Some things to know:

• Do not cancel your RingRx account until your number has completed porting
• RingRx is not able to assist you with this process – the entire porting process is handled by the “gaining” (aka the new)phone company
• The new phone company may ask you for details about your account.  You can access this information in the billing section of our portal, on your Invoice
• Your account number is any of the phone numbers on your RingRx Account that you are porting out
• You do not need a PIN to port your number out from RingRx.  If the company you are porting to insists on having one, tell them it is 0000.

Porting out from RingRx does not cancel your account.  If you want to cancel your account, go here

If you run into problems and need information from RingRx, you may contact the RingRx port department by emailing ports@ringrx.com