Campaign Descriptions
Healthcare
Messaging is used to communicate between personal care provider and patient regarding their established relationship with the provider. Messages typically include appointment reminders and change, prescription updates, general business commlunications with the office, or care related conversations between a care provider and patient. There is already a pre existing relationship between care- provider and patient.
Non-Healthcare
Acme Property Management LLC is a property manager for rental properties. We send messages to communicate with customers and tenants and prospective customers inquiring about our service. Communications include business matters related to their established relationship with us. Messages typically include geographical directions, answers to questions about rental units, appointment reminders, estimates for reservations, confirmations of reservations, general business communications with the office, billing matters, or customer service between us and our customer or tenant.
Message Flow / CTA
Healthcare
Acme Health LLC has an established private healthcare relationship with the recipient. Sender obtains consent either verbally or with signed hardcopy or digital forms. If obtained verbally, the sender describes the purpose of messaging. Recipients are informed how they can opt-out of messaging and how to get help or assistance. Recipients are informed that messaging frequency may vary, and that messaging and data rates may apply. Recipients are also informed of our privacy policy and terms of service conditions concerning messaging.
If consent is obtained by digital or hard copy, a consent form is provided to recipient that they complete and return to us. The consent form can be seen here [[PROVIDE LINK]].
Provider or staff may also verbally opt-in patients and customers to receive messages. While speaking with a patient or customer in person or over the phone, the provider or staff will say the following. “We want to let you know we can send you information about future appointments, healthcare, and general business issues via text messaging. Before doing so I must let you know about this information first and then you can decide to consent to getting text messages from us. Consent is not required to purchase goods or services. You may reply STOP to opt-out of future messages, or reply HELP for more information. You may also call our office at our main phone number and you can email us at the email address we provide to you if you ever need assistance or have questions. Message frequency varies and message and data rates may apply. We do not share or sell your information to third parties, you can review our Privacy Policy on our website and our Terms of Service on our website or with this link.” The provider or staff provides a hardcopy document with the URL and contact information on them The Privacy Policy URL is [[PROVIDE LINK]] and the Terms of Service Policy URL is [[PROVIDE LINK]]
The provider or staff then asks the recipient “Do you agree to these terms?”
Non-Healthcare
Acme Property Management LLC has an established relationship with the recipient. Sender obtains consent either verbally or with signed hardcopy or digital forms. If obtained verbally, the sender describes the purpose of messaging. Recipients are informed how they can opt-out of messaging and how to get help or assistance. Recipients are informed that messaging frequency may vary, and that messaging and data rates may apply. Recipients are also informed of our privacy policy and terms of service conditions concerning messaging. If consent is obtained by digital or hard copy, a consent form is provided to recipient that they complete and return to us. The consent form can be seen here [[PROVIDE LINK]]. If consent is provided verbally it is done on the phone or in person while speaking with a recipient. Company management or staff will say the following. “We want to let you know we can send you information about future appointments, reservations, and general business issues via text messaging. Before doing so I must let you know about this information first and then you can decide to consent to getting text messages from us. Consent is not required to purchase goods or services. You may reply STOP to opt-out of future messages, or reply HELP for more information. You may also call our office at our main phone number listed on our website and you can email us at [[INSERT EMAIL]] if you ever need assistance or have questions. Message frequency varies and message and data rates may apply. We do not share or sell your information to third parties, you can review our Privacy Policy on our website and our Terms of Service on our website or with this link.” The sender or staff provides a hardcopy document with the URL and contact information on them The Privacy Policy URL is [[PROVIDE LINK]] and the Terms of Service Policy URL is [[PROVIDE LINK]]. The sender or staff then asks the recipient “Do you agree to these terms?”