Blocking a number (KB)

RingRx offers two ways to block a phone number.

Block at the User Level

Blocking in Settings

Blocking a number at the User level lets Users control calls from unwanted numbers.  This will still allow calls from a blocked number to other Users / Extensions.  To block a number from calling an extension:

1. Log in to the User portal here  https://portal.ringrx.com/login
2. Select Settings\Users, view the User getting the calls, then Edit.
3. Edit Privacy section
4. Select Add New Rule
5. Enter the telephone number to block.  Note that US numbers will require a 1, for instance 16262831234
6. Select the type of action you want to apply to this number (Reject Busy or Voicemail)
7. Select Expiration time (most telemarketers recycle numbers constantly.  The expiration is to protect you from blocking a number that gets assigned to a legitimate contact at some point in the future)
8. Save

Block on the Call

You can easily block a number at the User level by finding the call in Calls 

1. Log in to the User portal here  https://portal.ringrx.com/login
2. Click Calls tab
3. Find the call with the number you want to block
4. Select the arrow at the far right
5. Select the three dot menu
6. Select Block
7. Select whether you want to send calls to voicemail or to give the call a busy signal
8. Select Expiration, if desired.
9. Select Add

Block at the Phone Number Level

Blocking a number at the Phone Number level will stop all calls from contacting any User or Extension at the company when they call that specific number.

1. Log in to the User portal here  https://portal.ringrx.com/login
2. Select Settings
3. Select Phone Numbers
4. Select Edit on the Phone Number that you want to add the rule for
5. Select Add New Rule