Desk Phone Hardware Policy: Returns, Warranties, and Leases

At RingRx, we offer flexible hardware options so you can get the right desk phones for your practice. Below are the return, exchange, and warranty details for both purchased and leased equipment.

• Purchased desk phones are eligible for return within 30 days of purchase. To qualify for a return, equipment must be undamaged and in its original packaging.
• Customers are responsible for all return shipping costs. RingRx does not provide prepaid shipping labels or reimburse shipping fees for returned equipment.
• All purchased desk phones include a 1-year manufacturer warranty covering hardware defects. If your phone experiences hardware issues within the first year, please contact support to initiate a warranty replacement.

• If you experience any issues with a leased desk phone while maintaining active service, we will replace the device at any time at no extra charge for the phone.
• Leased desk phones carry no long-term contract. You may cancel your lease and return the equipment at any time.
• Your monthly leasing charge will end once the leased hardware is successfully returned to RingRx.

Need Help?

If you need to return a purchased phone or request a replacement for a leased device, please reach out to RingRx Support or open a ticket directly through your portal.