The devices tab manages hardware. This is where you will see all of your deskphones, portable phones, and ATAs, which are converters for fax machines.
As mentioned previously RingRx is a user-based system. This mainly means that the user is the extension. A deskphone is just pointed to the User. So when a User’s extension is called, their phone will ring. Therefore, in order for a phone to work as an extension it has to be assigned to a “user”. Similarly, an ATA has to be assigned to a Fax Service.
Also note that Devices have a Name, as well as a Display Name. Also, Users have a “Name”. The point of giving so many options to name what many would consider just “an extension” is to give you enough options to configure your service so that it means the most to you. It lets you change staff and re-allocate phones with minimal disruption to your service and the least amount of steps and re-configuration.
Device Parameters
Name – This is just a description of the device.
Device Type – The type of device is this we are configuring. If this is not correct it will likely not work.
Signaling – How the device should communicate with RingRx. In most cases this will be TLS
Mac Address- This is the unique MAC address of the phone.
User – This user account will be bound as the phones primary account.
Display Name – this is the name that will display on the phone itself, and will appear to other extensions during inter-office calls
The User that the device points to will:
- Control the MWI status for the phone
- Voicemail keys will access this accounts mailbox
- Will be the source account for all other feature keys.
Device Bindings
A Binding is what gives the customizable Line Keys on the phone their behavior. There are several different functions that can be assigned to Line Keys:
- Call Presence (aka Busy Lamp Field)
- Speed Dial
- Intercom (Push to Talk)
- Parking Lot (Park Orbit)
- Mailbox
- Page Group
Note:
- Bindings are assigned to Line Keys based on how they are ordered from from top to bottom.
- You can drag and drop bindings to re-order them on the phone.
Binding Behaviors
Empty
- This will make a key slot empty. Useful if you wish to remove config or leave aesthetic gaps between groups of keys
- Empty keys take no arguments
Line Appearance
- This binds another line to the phone. You can make and receive calls from this just like the primary.
- Line appearances take the following arguments:
- Binding Display: Any alternate text you want on this key. If none, the name from the binding user is used
- Binding User: The user account to be bound.
Busy Lamp Field
A BLF key is bound to a different user. When that user:
- Not on a call: The key is dark. Pressing it will speed dial that user
- On a call: The key will be solid. Pressing it will speed dial that user
- Has An inbound call is ringing: key will be blinking. Pressing it will execute a directed call pickup against their extension.
BLF Keys take the following arguments:
Binding Display: Any alternate text you want on this key. If none, the name from the binding user is used
Binding User: The user account to be monitored
Speed Dial
Speed Dial makes a single key press perform a dial sequence
Speed dial keys take the following arguments
- Binding Display: Any alternate text you want on this key. If none, the name from the binding user is used
- Binding Argument: Anything you want dialed. If a user is also selected, the argument is pre-pended to the user
- Binding user: If you want to map a user directly to a speed dial.
Park Orbit
This binds a park orbit to a key. When the park orbit:
- Has no calls: The key is dark. Pressing it will transfer the active call to that orbit
- Has a call: The key will be lit. Pressing it will retrieve the call from the orbit
- Park orbit keys take the following arguments
Binding Display: Any alternate text you want on this key. If none, the name from the binding user is used
Binding ParkingLot: Which park orbit we should monitor.
Mailbox
This will bind a 3rd party mailbox to your phone key.
When the mailbox:
- Has no messages: The key is dark.
- Has messages: The key will be lit.
- Pressing this key will check this mailbox (PIN still required)
Mailbox keys take the following arguments
Binding Mailbox: Which mailbox we should monitor
Page Group
This will create a Push-To-Talk group on that key.
Push-To-Talk groups will broadcast from all other devices on the same LAN sharing the same group.
- Push to talk uses Multicast so announcements will not leave the local network and will not appear as CDR’s, and will not leave the network
- You can silence a group by tapping the key (this will un-join the phone)
- To speak press and hold the key
Binding Display: Any label display text (will default to pge group and the id)
Binding Argument: Which page group (1-10), if not specified its page group 1